Homeowner Portal
Give every homeowner a window into their build.
A private portal for each homeowner to see their current phase, photos, and updates — and message you directly. The #1 fix for 'where are we?' calls.
The #1 complaint homeowners have about pool builders isn't price or timeline — it's communication. A homeowner who spent $80,000 wants to know what's happening, and when they don't hear from you, they call, text, or drive by the site.
PoolBuilderHQ gives each homeowner a private portal where they can see their current phase, recent photos, and updates, and message you directly. You post an update once; they check it whenever they want. Informed homeowners don't panic — and they refer their neighbors.
Live phase visibility
Homeowners see exactly where their build stands — permit to plaster — without calling you.
Photo updates
Post a phase-completion photo and the homeowner sees real progress in their portal.
Two-way messaging
Keep homeowner conversations in one place instead of scattered across texts and voicemails.
Milestone approvals
Homeowners can review and approve milestones, keeping the project — and payments — moving.
Fewer status calls
When the answer is already in the portal, the 'where are we?' calls stop.
More referrals
Homeowners who feel informed leave better reviews and refer their neighbors.
Frequently asked
What is a pool client portal?
A pool client portal is a private page for each homeowner where they can track their build — current phase, photos, and updates — and message the builder directly. PoolBuilderHQ includes a homeowner portal designed for multi-month pool construction.
How does a portal reduce homeowner calls?
Most homeowner calls are status checks. When the current phase, recent photos, and updates are already in the portal, homeowners check there instead of calling — builders using a portal report a sharp drop in 'where are we?' calls.
Is the homeowner portal available on the free plan?
The homeowner portal is a Pro feature. You can start free with the leads CRM and quoting tools, then upgrade to Pro to give homeowners portal access along with payments, team members, and unlimited projects.
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